Entrust Issuance Device Management (IDM)

Centralized Management for Card Issuance Devices

Gain full visibility and control of your card issuance infrastructure with a centralized platform designed to simplify device management and improve operational uptime.

Entrust Issuance Device Management (IDM) is a software solution that enables organizations to monitor, maintain, and manage distributed card issuance devices from a single location. Whether supporting a few printers or a large enterprise fleet, IDM helps streamline operations through centralized monitoring, automated notifications, firmware management, and security controls.

🛡️ Key Benefits

• Centralized fleet monitoring
• Real-time device status dashboard
• Automated email notifications
• Remote firmware deployment
• Centralized certificate management
• Bulk device configuration updates
• Detailed activity and audit logs
• Integration with Entrust Instant ID and compatible Entrust solutions

🚀 Improve Operational Efficiency

IDM provides a live dashboard displaying device status, maintenance requirements, and error conditions across the fleet. Issues can be identified quickly, helping reduce downtime and improve service continuity.

Administrators can remotely schedule and deploy firmware updates across individual devices, selected groups, or entire fleets from a single management interface.

🔒 Security and Compliance

The platform supports centralized deployment and management of TLS and payload certificates, helping organizations maintain secure communications between devices and backend systems.

Comprehensive logging capabilities record firmware changes, certificate updates, user actions, and device events, supporting audit and compliance requirements.

⚙️ Compatibility and Integration

IDM can be deployed as:

• A standalone application
• An integrated solution with Entrust Instant ID
• An integrated solution with Entrust Instant Financial Issuance

Supported printer families include:

• Entrust Sigma DS series
• Entrust Artista CR series
• Legacy SD/CD printers

Ethernet connectivity is required for monitored devices.

📧 Intelligent Notifications

Administrators can configure automated alerts for:

• Device errors
• Communication failures
• Low supply levels
• Cleaning requirements
• Maintenance events
• ISM supply management requests

These notifications help operations, IT, and support teams respond proactively before issues impact production.

✅ Ideal For

Operations Teams

• Improve multi-site device performance
• Reduce downtime
• Increase operational visibility

IT Departments

• Centralized firmware and security management
• Simplified certificate administration
• Fleet-wide configuration control

Technical Support Teams

• Real-time monitoring
• Faster issue resolution
• Improved troubleshooting efficiency

🛠️ Deployment Options

IDM is available as an on-premises installation. A cloud-hosted (SaaS) version is also available, depending on organizational needs.

Please do not hesitate to contact us if you need further information or a quote.