Global Support Package (GSP) for Label Printer

Optimize your equipment performance with comprehensive and flexible technical coverage.

The Global Support Plan (GSP) is the ideal solution to ensure the continuity of your printing operations. Whether for label printers, wristband printers, or your Address12000 systems, this plan provides privileged access to high-level technical expertise for installation, configuration, maintenance, and repair.

Designed as a prepaid bank of hours with no expiration date, the GSP acts as a service credit assigned to your account. Each intervention is simply deducted from your balance, offering you streamlined management without administrative hurdles.

💡 Why Choose This Extended Support Plan?

• Increased Responsiveness & Simplified Admin: Eliminate delays related to issuing purchase orders or processing credit cards. A simple confirmation by email or phone is all it takes to trigger a service call.
• Inflation Protection: By purchasing your plan now, you lock in your hourly rate. You are protected against any price increases until your bank of hours is exhausted.
• Total Flexibility: Unlike rigid maintenance contracts, your credit never expires. Furthermore, you can use your balance to cover not only labor but also replacement parts and shipping costs.
• Tailored Expertise: Our specialized technicians customize the configuration of every system (highly recommended for the Address12000 line) to match your specific operating conditions.
• Scalable Solution: We can adjust the initial credit based on your fleet size to cover all your needs under a single, unified plan.

🛡️ Key Features & Benefits

• No Expiration Date: Your investment is protected until the credit is fully used.
• Versatile Service Options: Technical support is available remotely, in our workshop, or directly at your site (depending on your region*).
• Priority Processing: Benefit from reduced lead times to minimize production downtime.
• No Commitment: Once the plan is exhausted, you are free to renew or pay for future interventions at the current prevailing rate.

📋 Recommended Equipment

• Label & Wristband Printers : Full expertise on Zebra® (ZD421, ZD411, ZD510, etc.) and TSC® (TTP-247, TTP-345, TDP-225, etc.) ranges.
• Address12000 Printing Systems:
  • • DC123T5 based on the TDP-225 printer
    • DC1222T7 based on the TTP-247 printer
    • DC122T5 based on the TTP-225 printer
    • DC121E5 based on the TM-U590 printer
    • DC121E2 based on the TM-U295 printer

*Note: On-site service is available based on geographical coverage. For example, in the Montreal area, a minimum credit of 1.5 hours is required to confirm a site visit. Parts and shipping can be charged to the plan only if the remaining balance is sufficient.