Customized after-sale support
Our expertise at your service
Exclusive to Data Carte Concepts
At Data Carte Concepts, customer satisfaction is our priority. That is why we focus so dearly on the quality and reliability of our after-sale services. Aside from our installation and training services, we offer technical support in a variety of forms and shapes:
- On-call repair services (on-site or in our workshop)
- Service contracts (parts and labor) for on-site or worksop maintenance of your devices
- Tech support by phone and/or e-mail
- Software and/or driver updates (free or billable, depending on the manufacturer)
On-site repairs
Each carrying a full set of brand-name spare parts from several manufacturers (covering the full gamut of devices contained in our catalog as well as some recently discontinued devices), our qualified technicians are quickly dispatched so as to solve any technical problem you may have in the smallest amount of time. Thanks to a flexible allotting system, we can quickly categorize any service call we receive according to the type of service required (on-site repairs, workshop repairs, phone support…) and thus resolve any problem as quickly and painlessly as possible.
Workshop repairs
Our workshop is fully equipped to take in and treat any of your identification devices, as well as to train our personnel in the maintenance of the latest generation of products devised by our manufacturers. This insures a timely servicing of your machines and a full compatibility with the many spare parts we have in store, each bearing the brand name of a prestigious identification solutions provider. Your machines will be well attended to in our workshop and you can rest assured that our loving shippers will take the utmost care in boxing them for the trip home, whether home is just next door or in the coldest depths of the Northern cities.
Service contracts
Data Carte Concepts provides tailor-made service contracts (covering the cost of maintenance and support) designed to fulfill all of our clients’ needs. Our expertise and our experience in the field of identification will insure that you receive timely and efficient service, no matter the complexity of the problem you are facing.
Here are some benefits one can derive from signing a service contract :
- Fixed, yearly service costs
- Preferential treatment of any on-site service call
- Service available during and after normal business hours
- Prepaid service fees include the price of parts, labor and transportation
- Preventive maintenance carried out periodically to ensure constant efficiency
- Minimizes downtime and ensures constant reliability
- Should your machine require extensive service, we will take it to our workshop and swap it with a similar device at no extra cost
- Software updates (when necessary)
- Technical revisions
Phone support
We also offer annual subscriptions to our phone support services, which ensure immediate help to our customers should their systems, software or applications experience difficulties of any kind. Our experienced technicians will assist you with pleasure, providing answers to your questions and solutions to your problems in a timely, efficient fashion. They will also make sure that all of your systems benefit from the most recent updates available in order to help you achieve peaks of productivity and efficiency.
When your products are installed and catered to by our experts, you will minimize impromptu downtime and maximize the value of your initial investment. So, why wait? Call one of our representatives today!
